Shared Team Inbox

One WhatsApp Number,

Multi-Agent Login

Multiple agents can take over customer conversations through one single WhatsApp number. Oversee all conversations and increase productivity

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What you can do

with Shared Team Inbox?

Engage Proactively,
Build Trust

Proactively connect with customers during bot interactions to handle complex queries, foster trust, and build lasting relationships.

Support Made
Effortless

Deliver personalized responses and resolve issues fast, ensuring your customers feel supported at every step.

sell Smarter,
Respond Faster

Engage leads instantly, share product insights, and close deals efficiently-all from one shared inbox.

There's a lot to leverage

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Organize users and teams

Organize users and teams

assign chats to specific agents and create teams for seamless collaboration.

Omnichannel Inbox

Omnichannel Inbox

Unify interactions from Facebook, Instagram, Website chat, and email into one inbox for seamless communication.

Smooth Chatbot to Human Transfer

Smooth Chatbot to Human Transfer

Easily switch chats from both to agents, ensuring complex querises get a personal touch.

Manage

Labels

Labels

Add labels to chats and keep it organized.

Contact Notes

Contact Notes

Add labels to contacts

Contact Segments

Contact Segments

Filter and group your contacts into segments

Teams

Teams

Create internal teams

Private Notes

Private Notes

Privately discuss customer queries with your teammates

Labels

Labels

Add labels to chats and keep it organized.

Contact Notes

Contact Notes

Add labels to contacts

Contact Segments

Contact Segments

Filter and group your contacts into segments

Teams

Teams

Create internal teams

Private Notes

Private Notes

Privately discuss customer queries with your teammates

Productivity

Business Hours

Business Hours

Let customers know you're not available to answer their questions

Command Bar

Command Bar

Use the command bar to perform actions

Canned Responses

Canned Responses

Save frequently sent messages as templates

Keyboard Shortcuts

Keyboard Shortcuts

Master Chatwoot with keyboard shortcuts

Bulk Actions

Bulk Actions

Update multiple conversations at once

Agent Capacity

Agent Capacity

Set limits to auto-assigning conversations to your agents.

Business Hours

Business Hours

Let customers know you're not available to answer their questions

Command Bar

Command Bar

Use the command bar to perform actions

Canned Responses

Canned Responses

Save frequently sent messages as templates

Keyboard Shortcuts

Keyboard Shortcuts

Master Chatwoot with keyboard shortcuts

Bulk Actions

Bulk Actions

Update multiple conversations at once

Agent Capacity

Agent Capacity

Set limits to auto-assigning conversations to your agents.

Automation

Macros

Macros

Macros let you run a sequence of actions upon a click.

Automation Rules

Automation Rules

Perform actions upon a pre-defined event.

AI replies

AI replies

Generate or change the tone of reply to friendly or formal.

Macros

Macros

Macros let you run a sequence of actions upon a click.

Automation Rules

Automation Rules

Perform actions upon a pre-defined event.

AI replies

AI replies

Generate or change the tone of reply to friendly or formal.

Analyse

Agent Report

Agent Report

Track your agents' performance, with auto-updating reports

CSAT

CSAT

Get reports on how customers respond to your chat

Team Reports

Team Reports

Analyse how each of your teams is performing

Label

Label

See which labels get the most conversations, and how long it takes to resolve them.

Live view

Live view

Get realtimes insights about your support operations

Agent Report

Agent Report

Track your agents' performance, with auto-updating reports

CSAT

CSAT

Get reports on how customers respond to your chat

Team Reports

Team Reports

Analyse how each of your teams is performing

Label

Label

See which labels get the most conversations, and how long it takes to resolve them.

Live view

Live view

Get realtimes insights about your support operations

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Frequently Asked Questions

Is mobile APP Available?+
Can I assign conversations to specific team members?+
Which communication channels can be integrated into the Shared Team Inbox?+
Does the Shared Team Inbox support automation?+
Can multiple team members work on the same conversation?+
Is the Shared Team Inbox suitable for small businesses?+

Get Started with

Emovur

Today

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Engage & Re-engage Prospects

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Drive Sales

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Deliver higher CSAT

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Support at Scale

Try Emovur for Free

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Customer interaction,
on the go

Emovur chat for mobile enables you to browse conversations, reply to messages and collaborate with your team. Now available on Android and iOS.

play-mobile

Customer interaction,
on the go

Emovur chat for mobile enables you to browse conversations, reply to messages and collaborate with your team. Now available on Android and iOS.

play-mobile
Start Free Trial
Book 1-1 Demo